Refund Policy
We are committed to working on an individual basis with our customers, to solve any issues and provide the best possible service.
If there is any fault with your cabinet, please contact us directly within 5 days. ( full refund not guaranteed, subject to collection and administration fees or a replacement product from the manufacturer. Special conditions for refunds apply for bespoke orders )
Bespoke orders and special multiple cabinet orders due to the specific tailoring of these orders cannot be refunded. Standard warranty still applies to these orders.
All returns must include:
- Product(s) returned in Original Condition.
- Original Packaging.
- All Included Accessories & Materials.
- Original purchase invoice
Return shipping costs are not refundable, the customer is responsible for the cost of the return shipping. Since we bring appliances in from all over Europe collection costs will vary on different brands, please contact us if you would like to find out the costs.
Please note, we do not accept returns due to typing errors or incorrect information that has been provided by the manufacturer. This will need to be resolved between the buyer and the manufacturer. The seller uses the manufacturers product specification/information provided by them to ensure that the cabinet is suitable for the use and space they wish to fit the cabinet in and does not leave us liable for any charges if this information has been suppplied incorrectly
Damaged Shipments/ Defective Products:
We strongly advise you to thoroughly check your goods upon receipt.
To protect your interests, any claim concerning damaged and/or defective goods found on delivery, must be reported as soon as possible to a member of our team.
In the case of a faulty product, we will arrange for a repair or replacement at our own discretion.
Contact us on:
Tel: 0333 050 9563
Email: support@winestorageuk.com
We do not accept any claims for damage caused by the customer, any claims made after the 5 day period are not guaranteed.
If the product is returned to us and arrives in a condition deemed non-saleable, we will refuse delivery.
If the product is returned and it is found to have no fault, we will levy our costs and delivery costs before refunding.
Business to business sales:
Goods that have been opened, marked/soiled, damaged or used will only be entitled to a partial refund Goods deemed non-saleable will not be refunded and will only be returned at the Customer’s cost, we can arrange disposal but this will be at cost to the customer. The carriage cost of returns may be refunded in whole or in part to the Customer at Wine Storage UK discretion.For kerbside deliveries (goods stocked outside of the UK), the goods must be inspected at point of delivery and claims will not be accepted if damage is reported at a later date. We accept no liability for damage found after the point of delivery, the goods become the customers responsibility once the delivery documents have been signed. We strongly advise you inspect all goods before accepting the goods in.
For deliveries which include our two man delivery (units stocked in the UK) damage claims must be given in writing within 24 hours of delivery, after this point we can no longer accept claims for damage. For claims made within the 24 hour period, we will offer a new unit or damage allowance dependant on the extent of the damage.